Grants Management Customer Survey

 

Thank you for taking an opportunity to complete this customer service survey. The Office of Grants Management welcomes your comments and feedback to assist us in providing resources, training and assistance for the research community at the University of Louisville.

What functions of the Office of Grants Management did you inquire about today? (Please check all that apply)

Proposal Preparation/Signoff
 Award Receipt/Negotiation
 University Policy/Procedure
 Sponsor Policy/Procedure
 Budget Adjustments
 Award Extension Request
 Other (Please Specify):

 

In general, I was satisfied with the service I received.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

 

The Grants Management Staff Member who assisted me possessed the knowledge and expertise I needed.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

 

The Grants Management Staff Member was courteous and professional.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

 

I received assistance in a timely manner.

Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree

 

Do you have any commendations or feedback about a specific staff member?

Staff member:

Comments:

 

If we did not meet your need for service, please describe the situation and give the date the incident occurred. In order to prevent similar occurrences in the future, please provide your name and email address below so we may be able to contact you.

 

As a result of your experience, what service-related improvements would you recommend?

 

 

Optional: This information will help us follow up with you.

Your name:                    
E-mail address:            
Employee ID number:
Phone:                           
Department:                 
Title:                               

Please contact me regarding information contained in this survey.

 

    

 

Thank you again for your input. The information you've provided will help us to provide the best service possible.